Effective Date: May 24, 2026

Welcome to WATawasul.com (“WATawasul”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, APIs, and services related to WhatsApp Cloud API connectivity, messaging automation, customer communication, and related digital services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Account Information

When you register or use our services, we may collect:

• Full name
• Company name
• Email address
• Phone number
• Billing information
• Login credentials

B. WhatsApp & Messaging Data

When using our WhatsApp Cloud API tools and messaging services, we may process:

• WhatsApp phone numbers
• Message templates
• Message content
• Media files (images, documents, audio, video)
• Delivery status reports
• Contact lists uploaded by users
• API tokens and integration credentials

C. Technical Information

We automatically collect certain technical data, including:

• IP address
• Browser type
• Device information
• Operating system
• Access times
• Usage logs
• Cookies and tracking technologies

D. Payment Information

Payments may be processed through third-party payment providers. We do not store full payment card details on our servers.

2. How We Use Your Information

We use collected information to:

• Provide WhatsApp Cloud API services
• Deliver messaging and automation features
• Authenticate users
• Process payments and subscriptions
• Improve system performance and security
• Provide technical support
• Monitor abuse, fraud, or unauthorized activities
• Comply with legal obligations
• Communicate updates, service notices, and support information

3. WhatsApp & Meta Compliance

Our platform integrates with services provided by Meta Platforms and the WhatsApp Cloud API.

Users are solely responsible for ensuring that:

• They have proper consent before messaging recipients
• Their campaigns comply with applicable laws and regulations
• Their use of WhatsApp complies with WhatsApp Business Platform policies and Meta policies

We do not guarantee message delivery, account approval, or protection against restrictions imposed by WhatsApp or Meta.

4. Data Sharing & Disclosure

We do not sell personal information.

We may share information with:

• Cloud hosting providers
• Payment processors
• Technical infrastructure partners
• Legal authorities when required by law
• Service providers assisting in platform operations

Information may also be shared when necessary to:

• Protect platform security
• Prevent fraud or abuse
• Enforce our Terms & Conditions

5. Data Retention

We retain information only as long as necessary for:

• Providing services
• Legal compliance
• Resolving disputes
• Maintaining security and operational integrity

Users may request deletion of their accounts and associated data, subject to legal and operational requirements.

6. Security Measures

We implement commercially reasonable security measures, including:

• Secure server environments
• Encrypted communications (SSL/TLS)
• Access controls
• Activity monitoring
• Firewall and infrastructure protections

However, no electronic system can guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Improve website functionality
• Analyze traffic and usage
• Enhance user experience

Users may disable cookies through browser settings, although some features may not function properly.

8. Third-Party Services

Our services may contain integrations or links to third-party platforms including:

• WhatsApp
• Meta
• Payment gateways
• External APIs
• Cloud hosting providers

We are not responsible for the privacy practices or content of third-party services.

9. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction where our hosting providers or partners operate.

By using our services, you consent to such transfers where permitted by law.

10. User Responsibilities

Users agree not to use the platform for:

• Spam or unsolicited messaging
• Fraudulent or illegal activities
• Harassment or abusive communications
• Violations of privacy laws
• Distribution of malware or harmful content

Accounts violating policies may be suspended or terminated without notice.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Withdraw consent where applicable

Requests may be submitted using the contact details below.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of the services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, support, or privacy-related inquiries, please contact:

WATawasul.com
Website: www.watawasul.com
Email: info@e-tawasul.com 

Disclaimer

WATawasul.com acts as a technology platform and messaging gateway provider. Users are fully responsible for the content they send, recipient consent, compliance with local regulations, and adherence to WhatsApp Business Platform policies.